Alternative dispute resolution (ADR) is a process in which a neutral third party assists disputing parties in reaching a resolution or mutual agreement through mediation, arbitration, or a settlement conference.
The most common forms of ADR are mediation and arbitration.
ADR offers confidential methods for resolving disputes privately, serving as an alternative to litigation in the courts.
Workplace conflict is inevitable, and limited time and resources can leave managers unprepared to handle disputes effectively. A qualified ADR professional can help prevent escalation by assisting disputing parties in exploring interests and underlying positions to overcome conflict and reach a mutually satisfying agreement.