What is ADR?

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Alternative dispute resolution (ADR) is a process in which a neutral third party assists disputing parties in reaching a mutual agreement through mediation, arbitration, or a settlement conference.

The most common forms of ADR are mediation and arbitration.

• Mediation involves a mediator facilitating discussions to help parties arrive at a mutually acceptable agreement.
• Arbitration entails disputing parties submitting their conflict to an arbitrator or panel of arbitrators, who evaluate the facts and render a decision.

ADR offers confidential methods for resolving disputes privately, serving as an alternative to litigation in the courts.

Conflict is inevitable in any business, whether between employees or with vendors and customers. Limited time and resources can leave managers and owners unprepared to handle disputes effectively. By facilitating open communication and mutual understanding, ADR preserves and strengthens relationships while promoting fair and equitable solutions.  A qualified ADR professional can help prevent escalation by assisting disputing parties to overcome conflict and reach a mutually satisfying agreement.

• Cost-Effective: ADR is significantly less expensive than litigation, reducing court costs and attorney fees. 

• Time-Efficient: ADR typically resolves disputes faster than traditional court cases, minimizing time lost and productivity disruptions.

• Confidential: ADR offers a private method for resolving disputes, shielding businesses from the scrutiny of public lawsuits.

• Preserves Relationships: ADR takes a more collaborative approach than litigation, helping preserve and repair business relationships.